Frequently Asked Questions (FAQs)
About Comfort Beds Ltd
Q1. Who is Comfort Beds Ltd?
Comfort Beds Ltd is a family-run British manufacturer of high-quality beds, mattresses, and headboards. Based in West Yorkshire, we specialize in handcrafted, made-to-order bedroom furniture that combines comfort, durability, and timeless design — all proudly made in the UK.
Ordering & Customization
Q2. Are all your beds handmade to order?
Yes, every bed and mattress from Comfort Beds Ltd is handmade to order in our UK workshop. This ensures each product is crafted with attention to detail and built to meet your specific preferences in size, fabric, and style.
Q3. Can I choose my own fabric or colour?
Absolutely! We offer a wide range of fabrics, colours, and textures to match your interior décor — from soft velvet and crushed velvet to linen and suede finishes. Each bed can be tailored to suit your unique style.
Q4. Do you offer custom sizes?
Our beds are made to standard UK sizes, but if you require a custom dimension, please contact our team. We’ll confirm if a bespoke size can be produced based on your requirements.
Q5. Can I order matching headboards or mattresses?
Yes! You can pair any of our beds with a matching headboard and mattress for a complete, coordinated look. We also sell these items individually if you’re only upgrading part of your set.
Beds & Mattresses Information
Q6. What types of beds do you sell?
We manufacture a full range of styles, including:
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Divan beds – with optional drawers for smart storage.
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Ottoman beds – featuring hydraulic lift-up storage bases.
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Panel and sleigh beds – for a stylish, modern touch.
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Luxury upholstered frames – available in various fabrics.
Q7. What is the difference between a Divan and an Ottoman bed?
A Divan bed features a solid base with optional drawers, while an Ottoman bed opens from the side or end using a gas-lift mechanism to access a large storage compartment underneath.
Q8. What types of mattresses do you offer?
We supply a range of premium mattresses, including:
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Memory Foam Mattresses for body-hugging comfort.
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Pocket Sprung Mattresses for responsive support.
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Hybrid Mattresses combining both comfort and structure.
Each mattress is designed for comfort, durability, and a restful night’s sleep.
Q9. How long do your mattresses last?
With proper care, our mattresses typically last 7–10 years. We recommend rotating your mattress every few months to maintain shape and support.
Q10. Are your mattresses hypoallergenic?
Yes, most of our mattresses are made using hypoallergenic materials, helping to reduce dust mites, allergens, and bacteria buildup.
Delivery & Installation
Q11. How long will delivery take?
Since all our products are made to order, delivery usually takes 2–4 weeks from the date of purchase. We’ll confirm the delivery window once your order is processed.
Q12. Do you offer delivery across the UK?
Yes, Comfort Beds Ltd delivers nationwide across the UK. Delivery times and charges may vary depending on your location.
Q13. Will my bed be assembled upon delivery?
Most of our beds come partially assembled for safe transport. Our delivery team will provide simple instructions for setup, or you can request assembly service at checkout (if available in your area).
Returns, Warranty & Support
Q14. What is your returns policy?
If you’re not satisfied with your purchase, you can return it within 14 days of delivery in accordance with our returns policy. Please ensure the product is unused, in original packaging, and in resaleable condition.
Q15. Do your beds and mattresses come with a warranty?
Yes, all our products come with a 3-year manufacturing warranty covering structural defects and workmanship issues. For more details, please refer to our warranty section or contact us directly.
Q16. What should I do if my order arrives damaged?
Please inspect your delivery upon arrival. If you notice any damage, report it immediately to the courier and note it on the delivery sheet. Then contact our customer service team for a replacement or resolution.
Care & Maintenance
Q17. How do I care for my new bed?
Avoid jumping or putting excessive pressure on your bed frame. Clean fabric upholstery with a soft, dry brush or a mild upholstery cleaner to keep it looking fresh.
Q18. How can I extend the lifespan of my mattress?
Rotate your mattress every 3–4 months, use a mattress protector, and ensure it’s placed on a supportive base.
