Warranty Information

5-Year Guarantee & Warranty Periods
All guarantee and warranty periods begin from the date of delivery. If you suspect that there may be a fault with your bed or mattress, please refer to our dedicated customer service team for guidance and inspection.

A five-year warranty covers all models within the Sonno beds and mattress range, ensuring protection against any potential issues arising from faulty materials or workmanship. This warranty applies to all beds, except those sold as clearance items or in mattress or bed-only sales cases, when used with a non-approved base or mattress deemed unsuitable. If any bed or mattress is found to have issues related to faulty materials or workmanship during the first five years, we will gladly provide free repair or replacement services.

Terms and Conditions
The guarantees or warranties shall not apply when:

The product has been soiled or stained in any way.
The product was damaged accidentally after delivery.
The product has been jumped on or damaged by improper use.
The product has been used commercially or has been misused in any way.
The mattress has been bent or folded in such a way as to cause damage to spring sets.