Welcome to Comfort Beds. These Terms and Conditions outline the basis on which you may use our website and purchase products from us. By placing an order with Comfort Beds, you acknowledge that you have read, understood, and agreed to these terms.
Supplier: Comfort Beds LTD Company Registration Number: 14771743
Contact Information (Mon–Fri, 8am–5pm): Address:Unit 2 Genesis Properties, Unit 25, Mount Street, Bradford, West Yorkshire, BD4 8TA Telephone:0113 4180408 Email:info@comfortbedsltd.co.uk
Returns & Cancellations
Under the Consumer Contracts Regulations, you have the legal right to cancel your order within 14 days from the date you receive your goods or service.
If you wish to return an item due to personal preference, please note:
A collection fee will be deducted from your refund.
Collection fees vary based on the size, weight, and location of the item(s).
Returned items must be unused, undamaged, and in original packaging.
If your order arrives damaged or defective, we will gladly replace or refund the affected items free of charge (within the 14-day cancellation period).
For more details, please review our [Returns Policy] or contact our team for clarification.
For comprehensive information about your consumer rights, please consult the Citizens Advice Bureau or a qualified solicitor.
Delivery Charges & Information
All delivery costs and estimated lead times will be clearly stated at the time of purchase. Because our products vary in size and weight, delivery charges may differ depending on your postcode.
During peak seasons or high-volume periods, standard delivery times may be affected. If you have questions before ordering, contact our customer service team at 0113 4180408 for a quick quote or confirmation.
Warranty
Most of our products include a 3-year manufacturer’s warranty, unless otherwise stated. If you experience any issues during this period, please reach out to our support team for assistance.
For returns or claims made within the warranty period, please refer to our Returns & Cancellations section for detailed guidance.
Usage of Product
All Comfort Beds products are designed for domestic, residential use only. If you plan to use our items in a commercial, business, or public setting, please contact us first. Using products outside of a home environment may void your warranty.
Lead Times
All our furniture is handcrafted to order, ensuring top quality and attention to detail. Estimated lead times will be communicated at the time of purchase and may vary depending on demand and customization options.
Colour Reproduction
Please note that product colours displayed online may vary slightly due to screen brightness, resolution, and display settings. If you require an exact colour match, please contact our customer service team at 0113 4180408 before ordering to confirm fabric or finish details.
Complaints
We aim to resolve all concerns quickly and professionally. If you have a complaint, please contact:
Customer Services Department Comfort Beds Unit 2 Genesis Properties, 25 Mount Street, Bradford, West Yorkshire, BD4 8TA
We aim to acknowledge and respond to all complaints within 7 working days of receipt.
Before You Order
Before completing your purchase, please:
Verify all product dimensions to ensure your chosen furniture fits your space.
Check doorways, hallways, and staircases for accessibility to your desired room. Sloomy cannot be held responsible for failed deliveries due to restricted access.
Mattresses
Please keep the protective wrapping on your mattress until you are certain you wish to keep it. For hygiene reasons, once a mattress has been unwrapped or used, it cannot be returned unless faulty upon delivery. This does not affect your statutory rights.
Language
All communications, product information, and transactions are conducted in the English language. We will continue to communicate in English throughout our relationship with you.
Law
Your agreement with Comfort Beds is governed by English law, and any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Klarna Payment Options
We are proud to partner with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, to offer flexible payment options at checkout:
Pay Later in 30 Days
Shop now and pay within 30 days — with no interest or fees, as long as payment is made within the 30-day period. If you require an extension, you can request one directly through Klarna’s mobile app or website.
Pay in 3 Instalments
Alternatively, spread your payment over 3 equal monthly instalments — automatically charged each month. This option makes managing your budget easier and keeps your payments interest-free, provided they’re made on time.
Important: Klarna’s Pay in 3 and Pay Later 30 Days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your credit score. Available to UK residents aged 18+, subject to status. Terms & Conditions and late fees apply.
